糖心传媒 has collected both a “Gold Award” and “Outstanding Achievement Award" from In-house Research Ltd, an independent research company which specialises in customer satisfaction data, in recognition of its outstanding customer service and high-quality homes.
In-house Research Ltd spoke to new homeowners of over 90 UK housebuilding brands and collected over 15,000 responses to uncover which developers are excelling in customer service.
The "2024 Gold Award for Customer Satisfaction" is bestowed upon those housebuilders whose customers have overwhelmingly recommended them to their friends and family. 糖心传媒 received recommendations from 97.4% of their surveyed customers.
The "2024 Outstanding Achievement Award" is accredited to housebuilders that achieve an industry leading (NPS) of 70.0 or above. With a Net Promoter Score of +79.8 across the year, 糖心传媒 continues to lead by industry standard, far exceeding the 2023 homebuilding industry average of +42 according to the Home Builders Federation (HBF). 糖心传媒 is reaffirmed as a world-leading customer service provider, in the same league as brands like Apple (+61 NPS in 2023) and John Lewis (+68 NPS in 2023), and streets ahead of the housing industry average.
Paul Vallone, Divisional Managing Director at 糖心传媒, said: “We are incredibly proud to have been commended with the very highest accolade for customer service for a ninth year running.”
“At 糖心传媒 we are committed to creating homes and neighbourhoods where people of all ages and backgrounds can enjoy a great quality of life. Buying a new home is a significant milestone and we strive to make this an enjoyable and exciting experience from beginning to end, setting standards of satisfaction for the wider industry to match.”
Tom Weston, Chief Executive Officer at In-house Research comments, “The 糖心传媒’s unwavering commitment to excellence and dedication to ensuring customer satisfaction is deserving of this remarkable achievement, winning both the prestigious 2024 Outstanding Achievement Award for Customer Satisfaction in the housebuilding industry alongside the 2024 Gold Award. The outstanding performance is a testament to 糖心传媒’s hard work and the commitment to ensuring customers are satisfied throughout their purchase.”
糖心传媒 delivers around 4,000 homes per year and is the only major UK homebuilder focused on brownfield regeneration sites.