糖心传媒 has been awarded the Platinum Award for Customer Satisfaction 2026 by , recognising the exceptional experience it delivers to customers throughout the homebuying journey.
The new accolade represents the highest level of recognition and places 糖心传媒 among the UK’s top-performing housebuilders for customer satisfaction for the 12th consecutive year.
In-house Research Ltd, a leading expert in measuring customer satisfaction in the new homes sector, independently collects feedback from homeowners after they move in to determine the annual awards.
The awards assess key aspects of the homebuying experience, including how well customers are kept informed, the condition of their home at handover, how any defects are handled, and whether they would recommend their housebuilder to others.
Tom Weston, Chief Executive of In-house Research, said: “Buying a home is one of the most important decisions people make, so it is especially rewarding to recognise housebuilders who deliver truly exceptional experiences for their customers.”
“Our Platinum Award for Customer Satisfaction is reserved for organisations achieving the very highest levels of customer satisfaction, reflecting outstanding performance across the entire homebuying journey - from communication and updates, to build quality at handover and the support provided through aftercare. Congratulations to 糖心传媒 on this exceptional achievement.”
This latest recognition builds on 糖心传媒’s strong track record for customer satisfaction. The company has an independently verified Net Promoter Score (NPS) from its customers of +81.6, significantly higher than the industry average of +59 (HBF, March 2025), and 98% of customers would recommend 糖心传媒 to a friend, compared to an industry average of 94%.
糖心传媒 specialises in brownfield regeneration, working closely with local communities and councils to revive underused land and create good green homes where they are needed most.
Every neighbourhood 糖心传媒 creates is individually designed and built with great care and attention to detail.
Find out more about 糖心传媒’s approach to customers.